New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 06/27/2024
Brand: True
Service: Freezer Repair
Category: Refrigerators
Location: Carmel Valley San Diego County, CA, US
Today a commercial client contacted our team to repair their reach-in freezer Atosa. The client said that this freezer stopped proper cooling. We sent our experienced specialist the same day. When he arrived to the client he made a thorough diagnostic. This search showed that the compressor was overheated. Further search found the root cause of the problem, the condenser fan motor stopped working. As a result, the compressor worked all the time but wasn’t able to produce enough cold. Eventually, this led to overheating of the compressor. The bad device was successfully replaced. Now the customer enjoys their well-working freezer. It is always better to consult with a qualified specialist who understands modern refrigerating appliances.
Date: 01/16/2024
Brand: Sub-zero
Service: Refrigerator Repair
Category: Refrigerators
Location: Carmel Valley San Diego County, CA, US
Today a customer contacted us and complained about their under-counter built-in refrigerator/freezer Sub Zero. The temperature in the Fresh Food Section became too low. Foods in this compartment were freezing over. The issue was dangerous as frozen water or such liquid in closed bottles can break them. It could be challenging to determine the root cause of the issue. Upon arrival, our experienced specialist performed a quick diagnostic and found that the damper assembly was faulty. Too much frosty air blew through this assembly from the Freezer Section into the Fresh Food Section. Our technician handled the repair easily and the malfunctioning assembly was accurately replaced as a whole. Now the owners enjoy their well-working fridge. Our company always has suitable spare parts.
Date: 07/01/2023
Brand: Kitchenaid
Service: Refrigerator Repair
Category: Refrigerators
Location: Carmel Valley San Diego County, CA, US
People purchase built-in home appliances to provide a comfortable life for a long time. Obviously, such machines need maintenance and repair, especially after long usage. Today our staff repaired the side-by-side refrigerator/freezer Kitchen Aid. These ice machines have a common, widely known problem. Over time their evaporator usually starts to suffer from wear and tear. Usually, this period lasts from 15 to 18 years. Typically develops a slow leak of refrigerant where it is bonded to the freeze plate. The technician had to resolve this problem. The job took a lot of effort, because of necessary to disassemble some parts. The broken evaporator was successfully replaced. As usual, also the compressor was changed because one bad part lead to improper working conditions for another part as well. And finally, our coworker charged the fridge with new refrigerant. The full task was accomplished in one day.
Date: 01/05/2023
Brand: Maytag
Service: Washer Repair
Category: Washers
Location: Carmel Valley San Diego County, CA, US
Our company repaired today Washer Maytag where the agitator was not spinning and therefore was not washing any clothes. A faulty agitator belt, a malfunctioning agitator dogs or cam assembly, or a broken motor coupler or transmission could be the reasons why your Maytag washer's agitator is not spinning. Each of these problems requires a different solution, and it is important to carefully diagnose the issue before attempting any repairs. Be sure to consult the owner's manual or a professional technician for assistance. This repair was relatively simple and replacement of washer agitator resolved the issue. Our customers can use washer again with no issues with spinning and washing clothes properly.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
