New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 07/30/2024
Brand: Sub-zero
Service: Refrigerator Repair
Category: Refrigerators
Location: Ocean Beach San Diego County, CA, US
Hot weather leads to hard-working refrigerating appliances. Even small damages become visible. A customer contacted us and explained that the Fresh Food Section in their built-in refrigerator Sub Zero didn’t provide appropriate cooling. Our team is always ready to help in difficult situations. We took the order and sent an experienced specialist to the customer. Upon arrival, he made a quick diagnostic. A faulty compressor, bad gasket, or dirty condenser coils could lead to the issue. The technician however found that there was a leakage in the evaporator of the Fresh Food Section. The bad device was accurately replaced. This is a usual job for our staff and it was completed in a timely manner. After replacement, the internal system of the Fresh Food Section was charged with new refrigerant. Now the refrigerator works well and doesn’t have any problems.
Date: 02/19/2024
Brand: Minus40
Service: Commercial Refrigerator Repair
Category: Refrigerators
Location: Ocean Beach San Diego County, CA, US
A commercial client contacted us and explained that their two-door reach-in commercial freezer Arctic Air was out of order. There was a buildup of ice on the freezer doors within the compartment. When this ice melted water dropped onto the floor. As usual our experienced repair man visited the customer the same day. Several reasons could lead to the issue, but a quick search showed that the factory-installed heating element was burnt out. It took some time for our specialist to replace the device. Upon replacement, the commercial appliance was returned to proper running conditions. Now owners enjoy their well-working freezer. It is always better to consult with a qualified technician who understands the complexities of modern refrigerating systems.
Date: 08/04/2023
Brand: Viking
Service: Refrigerator Repair
Category: Refrigerators
Location: Ocean Beach San Diego County, CA, US
Customers like to have their kitchens functioning properly every day. Occasional accidents can break comfortable life. Today we were busy with a built-in home appliance once more. A client contacted us and explained that his side-by-side refrigerator/freezer Viking is not cooling. Modern refrigerators commonly have many parts each of which can cause this issue. Among them are a malfunctioning compressor, faulty condenser unit, and broken evaporator assembly, the main components of the sealed system. Our qualified technician made a full diagnostic of the fridge quickly. The not working condenser fan was responsible for the issue. A trained specialist replaced the device accurately and fast. Also cleaning and maintenance were made. Now the fridge works well as before.
Date: 01/05/2023
Brand: Ge
Service: Washer Repair
Category: Washers
Location: Ocean Beach San Diego County, CA, US
Customers called our company to schedule the repair of Washer GE that was not starting. Several factors could prevent a GE washer from starting correctly, including a defective door or lid switch, malfunctioning timer or control board, or a broken drive belt. Additionally, a tripped circuit breaker, blown fuse, or damaged power cord could also cause this issue. It is important to troubleshoot and address the cause of the problem or consult a technician for proper diagnosis and repair to ensure safe and continued operation of the washer. When our technician arrived he quickly diagnosed the issue with motor due to natural wear and tear. Washer motor replacement fixed the issue and it will serve years to come again with proper maintenance. We recommend to complete appliance maintenance at leat once a year approximately to prevent any major repairs as much as possible.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
