New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 07/30/2024
Brand: Kitchenaid
Service: Refrigerator Repair
Category: Refrigerators
Location: Point Loma San Diego County, CA, US
Another built-in refrigerator, Kitchen Aid, has become our concern today. A customer contacted us and explained that their refrigerator stopped cooling. Our team always tries to help customers as soon as possible. Our co-worker visited the customer the same day. As usual, he did a quick diagnostic. It could be challenging to find the root cause of the problem. Modern refrigerating appliances consist of many parts. Each part could cause an issue. A thorough search showed that the evaporator had a leakage of Freon. The faulty device was successfully replaced in a timely manner. This is a usual job for our staff. Finally, the internal system of the refrigerator was charged with new refrigerant. Now the fridge works well and owners use it as ever.
Date: 08/15/2023
Brand: Sub-zero
Service: Refrigerator Repair
Category: Refrigerators
Location: Point Loma San Diego County, CA, US
We like built-in home appliances very much. Good working machines make life comfortable. Today a client phoned us and complained about the bad temperature in the freezer of his side-by-side refrigerator Sub Zero. This issue may be caused by several reasons. Our trained specialist completed a full diagnostic of the ice machine quickly and found some malfunctioning parts to repair. First, he had to replace the defrost system as a whole because everything was freezing over and was damaged due to the build-up of ice. Next, the technician changed the gasket in the Fresh Food Section. Finally, he maintained the condenser coil. This device, also commonly not visible, should be always clean. Dirty condenser coils make the compressor work less efficiently. After all repairs, we left the appliance in good condition.
Date: 01/05/2023
Brand: Maytag
Service: Washer Repair
Category: Washers
Location: Point Loma San Diego County, CA, US
Our company completed the repair of the Washer Maytag that stopped draining when our customers called us. Several factors could prevent a Maytag washer from draining correctly, including a clogged drain hose or pump, faulty drain pump or motor, or a broken lid switch assembly. Additionally, a malfunctioning timer or control board, or a faulty pressure switch could also cause this issue. It is important to troubleshoot and address the underlying problem or consult a technician for proper diagnosis and repair to ensure safe and continued operation of the washer. Technician quickly found an issue and owners agreed for drain pump replacement that stopped working due to the natural wear and tear. Replacement of the drain pump was completed in the timely manner and resolved the issue.
Date: 09/28/2022
Brand: Ge
Service: Refrigerator Repair
Category: Refrigerators
Location: Point Loma San Diego County, CA, US
Today our technician James completed the repair of the built-in Fridge GE Monogram. One possible cause of a malfunctioning GE Monogram fridge could be a faulty inverter control board, which controls the compressor motor speed and ensures optimal cooling performance. A damaged or malfunctioning inverter control board can cause temperature fluctuations and uneven cooling in the fridge, impacting the freshness of stored food items. In some instances, improper power supply or voltage surges can also damage the inverter control board in a GE Monogram fridge, leading to cooling issues and other malfunctioning problems. A customer called as all products inside the freezer were melting and the technician found during diagnostics that the inverter control board needs a replacement for the compressor to start working properly. After repair fridge is cooling great.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
