New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 09/06/2024
Brand: True
Service: Refrigerator Repair
Category: Refrigerators
Location: Rancho San Diego County, CA, US
Today we were busy with commercial refrigerating equipment. A commercial customer contacted our company and said that their refrigerator Saturn stopped cooling. When a commercial client needs help we always try to send our specialist the same day. So we did today. When our experienced specialist arrived at the customer, he did a quick diagnostic. It can be challenging to determine the root cause of the problem. Modern refrigerating appliances usually have several systems interacting with each other. Our specialist found that the control board, the main controlling device in the refrigerator was faulty. The technician replaced this malfunctioning device in a timely manner. This is a usual job for our staff. Now the refrigerator works as well as before.
Date: 08/30/2023
Brand: Sub-zero
Service: Refrigerator Repair
Category: Refrigerators
Location: Rancho San Diego County, CA, US
A customer contacted us today and complained about his built-in refrigerator/freezer Sub Zero. The ice machine was not working in full. Simple remedies such as unplugging and plugging the appliance rarely can resolve problems. It is always better to ask for qualified help. Our technicians work rapidly, have all the necessary instruments, and clearly understand the complexities of refrigeration systems. A quick search made upon arrival showed that the control board of the refrigerator was faulty. The specialist replaced the device accurately. Moreover, the dashboard was also replaced to ensure the correct performance of the control system. Additionally, our specialist completed general full maintenance to prevent further serious issues with the appliance. Now the fridge is functioning well as a new one.
Date: 03/02/2023
Brand: Whirlpool
Service: Range Repair
Category: Kitchen
Location: Rancho San Diego County, CA, US
We were contacted by customers that have a Stove Whirlpool. Their stove was not turning on from time to time and started to show error codes. If the Whirlpool stove turns off and shows error codes intermittently, it could be due to several factors. The most common reasons for this issue include a malfunctioning control board, faulty igniter or spark module, damaged wiring, or a malfunctioning sensor. Additionally, a faulty thermostat or temperature sensor could also cause this problem. Consulting a technician for a diagnosis and repair is recommended to ensure safe and proper operation of the appliance. During diagnostics technician saw that main control board needs replacement due to natural wear and tear. This replacement resolved the problem and stove can work perfectly fine again.
Date: 10/30/2022
Brand: Ge
Service: Oven Repair
Category: Kitchen
Location: Rancho San Diego County, CA, US
Our technician James completed the repair of Double Oven GE Monogram, where the top oven was not heating. The top oven of a GE Monogram double oven that is not heating may have a faulty bake element, which is responsible for heating up the oven cavity. Another cause of insufficient heating in the top oven of a GE Monogram double oven is a malfunctioning temperature sensor, which sends incorrect signals to the control board. In some cases, a malfunctioning control board or thermostat may be responsible for the inadequate heating of the top oven in a GE Monogram double oven. Technicians have great deal of experience for such types of repair. Technician determined that the control board that didn't give power to heating elements that caused the problem. Replacement of the control board fixed the appliance.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
