New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 09/25/2024
Brand: Ge
Service: Refrigerator Repair
Category: Refrigerators
Location: Spring Valley San Diego County, CA, US
Built-in refrigerators have a very long life span and of course, some parts of a fridge sometimes need to be replaced. A customer contacted our company and explained that their built-in refrigerator GE Monogram was out of order. Owners noticed some water next to the refrigerator. They were sure the water leaked out of the refrigerator. As usual, we sent our experienced technician as soon as we could. Upon arrival, he completed a full diagnostic. It can be challenging to determine the root cause of the issue as several faulty parts could lead to the water leakage. Only experienced specialists who understand modern refrigeration appliances are able to find the root cause of any problem. Our specialist found an old and damaged drain pan. Water after drain leaked onto the floor. The bad unit was successfully replaced. Now owners enjoy their well-working fridge.
Date: 04/18/2024
Brand: Sub-zero
Service: Refrigerator Repair
Category: Refrigerators
Location: Spring Valley San Diego County, CA, US
Today an old refrigerator Sub-Zero became our concern. The appliance saw normal maintenance only from time to time. A customer contacted us and explained that their refrigerator started to cool badly. As usual, we took the order and sent our experienced technician to the customer. Upon arrival, he completed a full diagnostic and found that the condenser coils were covered with dust. Additionally, the condenser fan motor was broken. As a result, the internal system couldn’t produce enough cold. Our co-worker cleaned the condenser coils and replaced the condenser fan motor. Now the refrigerator is working well. It is always important to make maintenance of your home appliance as per manufacturer’s instructions. Regular inspection and maintenance of the home ice machine can help prolong its lifespan and prevent the need for premature replacement.
Date: 04/18/2024
Brand: Sub-zero
Service: Refrigerator Repair
Category: Refrigerators
Location: Spring Valley San Diego County, CA, US
Today an old refrigerator Sub-Zero became our concern. The appliance saw normal maintenance only from time to time. A customer contacted us and explained that their refrigerator started to cool badly. As usual, we took the order and sent our experienced technician to the customer. Upon arrival, he completed a full diagnostic and found that the condenser coils were covered with dust. Additionally, the condenser fan motor was broken. As a result, the internal system couldn’t produce enough cold. Our co-worker cleaned the condenser coils and replaced the condenser fan motor. Now the refrigerator is working well. It is always important to make maintenance of your home appliance as per manufacturer’s instructions. Regular inspection and maintenance of the home ice machine can help prolong its lifespan and prevent the need for premature replacement.
Date: 09/14/2023
Brand: Kitchenaid
Service: Refrigerator Repair
Category: Refrigerators
Location: Spring Valley San Diego County, CA, US
Another busy day started. A client phoned us and said that the Fresh Food Section in his built-in side-by-side refrigerator/freezer KitchenAid is not cooling. These are our favorite home appliances and we are very experienced in their repair and maintenance. The technician started his job immediately. The source of cold in this kind of refrigerator is situated in the Freezer Section. It can be challenging to find the root cause of the problem. For example, if the damper control assembly is malfunctioning then free air circulation within the refrigerator will be blocked. As a result bad temperature regulation in the Fresh Food Section occurs. Our trained specialist quickly determined that the evaporator was covered with a buildup of ice, and the defrosting system was not working. A faulty bi-metal defrost thermostat and broken heater were responsible for the issue. The technician replaced malfunctioning parts quickly. Now the refrigerator is working as a new one.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
